How long will my order take to get delivered?
Orders placed before 1pm on weekdays for stocked items are typically dispatched by courier on the same day. Orders placed after 1pm will be dispatched on the next working day.
Courier delivery timeframes vary by region but you should expect to receive your order within 1-3 working days. Please allow an extra day or two for rural deliveries.
Do you allow pickups?
Yes, we do allow pickups during our business hours, which are 9am- 4:30pm Monday- Friday, 9am-3pm Saturday.
Do you offer free shipping?
Orders over $149 are shipped for free within New Zealand
Can I exchange or return my order?
If you are not 100% satisfied with your purchase, or the item you have purchased does not fit you can return it within 14 days of receipt for either an exchange, store credit or refund of the price paid less any shipping costs.
All returns are subject to the following conditions:
- Items must be in a new and saleable condition, with original packaging, labels, tags and all accessories intact.
- Product packaging must be wrapped / protected before shipping to avoid damage. Do not stick anything to the packaging.
- Helmets can only be returned in their original packaging, with all labels, visor stickers and accessories intact. If you are unsure about the size and fit, you must make sure you are satisfied with the helmet size and fit BEFORE you ride your motorcycle with a new helmet. Helmets that have been for a ride are not returnable.
We do not accept returns for the following items:
- Items that have been "taken for a ride" or fitted to a motorcycle.
- Sale and clearance items
- Bike specific parts
- Electrical items
- Dangerous goods
You must include a copy of your invoice with your returned products.
Do you do price match?
Yes, we can do price match on any same stocked product. Our price match policy excludes clearance items, trade quotes, stock liquidations and commercial quantities.
Can I layby a scooter or a dirt bike?
We offer a free Layby service in store which allows you to fully pay for your goods up to 8 weeks as we know that sometimes you may need some extra time to pay off your order at your own pace. Please feel free to enquire through emails, phone calls or simply visit our store.
Terms & Conditions
- Minimum 20% deposit
- Laybys need to be fully paid off and collected within 8 weeks (extended layby payment term may be granted at the discretion of Alpha Moto).
- Initial 20% deposit is not refundable due to layby cancellation.
- Laybys are only available on purchases made in store and are not available on online orders
Do you offer Finance?
Yes, currently we do offer MTF finance for our customers.