Warranty Policy
Warranty for products excluding ATV quads, motorbikes, scooters
Alpha Moto offers 6 to 24 Months warranty on all our products. We stand proudly behind our products if there are any manufacture defect(s). Damages or faults occurring as a result of misuse, negligence, accident or wear and tear are not covered by our warranty policy.
Please contact our Warranty Claim Team via email: info@alphamoto.nz. We will assist you through the warranty process. Please also mention your name and invoice number for a faster response.
Upon receiving your warranty claim, our team will assess the product to determine if the defect is covered by the warranty. If the defect is found to be eligible, we will repair or replace the defective product. If the repair is not possible or a replacement product is not available, store credit or a full refund will be issued at the discretion of Alpha Moto.
All returns are at customers’ expense including the initial freight unless products are proven faulty.
Warranty claim process:
Please email our customer service department at info@alphamoto.nz with the following information:
- Full Name
- Phone Number
- Proof of Purchase and/or Invoice number
- Description and photos regarding the faults
From that point we will create a warranty claim order and fix your problem as soon as possible.
Warranty for ATV quads, motorbikes, scooters, engines
Alpha Moto believes strongly in providing exceptional service for all bikes we sell. Listed below are the warranties for each model:
We recommend reviewing this warranty policy thoroughly before making a purchase. By purchasing our products, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this warranty policy.
Warranty claim process:
Please email our customer service department at info@alphamoto.nz with the following information:
- Full Name
- Phone Number
- Proof of Purchase and/or Invoice number
- Bike Brand & Model
- VIN (Vehicle Identification Number)
- Description about the & Photos if possible
From that point we will create a warranty claim order and assess to fix problem as soon as possible.
If you have any questions or require further assistance, please feel free to reach out to our customer support team.